ABANDONED PROPERTY APPAREL — RETURN & REFUND POLICY
1. Overview
Abandoned Property Apparel is committed to delivering quality apparel and accessories. Because many of our items are vintage, limited‑edition, or uniquely sourced, we maintain a clear and fair return policy to protect both our customers and our brand.
This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through our website.
2. Eligibility for Returns
Customers may request a return under the following conditions:
- Return Window — Items must be returned within 14 days of delivery.
- Condition Requirements — Items must be unworn, unwashed, undamaged, and in their original condition.
- Original Packaging — Tags must remain attached, and items must be returned with any original packaging or accessories.
- Proof of Purchase — A valid order number or receipt is required.
3. Non‑Returnable Items
Due to the nature of our products, the following items cannot be returned:
- Vintage or One‑of‑One Pieces — All vintage, rare, or one‑of‑a‑kind items are final sale.
- Sale or Clearance Items — Any item marked “Final Sale” cannot be returned.
- Custom Orders — Customized or altered items are non‑returnable.
- Worn or Damaged Items — Items showing wear, stains, odors, or damage are not eligible.
4. Exchanges
We allow exchanges only for the same item in a different size, if available.
- If the requested size is out of stock, the customer may choose a store credit instead.
- Exchanges follow the same condition requirements as returns.
5. Refunds
Refunds are issued under the following terms:
- Refund Method — Refunds are issued to the original payment method.
- Processing Time — Please allow 5–10 business days after we receive the returned item.
- Shipping Costs — Original shipping fees are non‑refundable.
- Return Shipping — Customers are responsible for return shipping unless the item arrived damaged or incorrect.
6. Damaged or Incorrect Items
If an item arrives damaged, defective, or incorrect:
- Customers must contact us within 72 hours of delivery.
- Provide photos of the issue and the packaging.
- We will replace the item at no cost or issue a full refund if a replacement is unavailable.
7. Store Credit
Store credit may be issued in cases where:
- The customer prefers credit over a refund.
- The item is eligible for return but the customer wants to shop again.
- The item is out of stock for an exchange.
Store credit does not expire.
8. Return Process
To initiate a return:
- Contact our support team at support@abandonedpropertyapparel.com
- Include your order number, reason for return, and photos if applicable.
- Once approved, you will receive return instructions and a return authorization number.
- Ship the item back within 7 days of receiving approval.
Items returned without authorization will not be accepted.
9. Lost or Stolen Packages
Abandoned Property Apparel is not responsible for packages lost or stolen after delivery is confirmed by the carrier. Customers should contact the carrier directly for claims.
10. Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be posted on our website with an updated revision date.
If you want, I can also create a Shipping Policy, Privacy Policy, or Terms & Conditions to match this style.